Privacy Policy
Last updated: September 2026
At Downsview Farm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect when you use our website, how we use it and your rights under UK data protection law.
Who we are
Downsview Farm is a family-run farm and ice cream producer.
For any questions about this Privacy Policy or how we use your personal information, please contact:
Email: info@downsviewfarm.co.uk
Information we collect
When you use our website or contact us, we may collect information such as:
Your name
Your email address
Your telephone number, if provided
Any information you include in a contact form or enquiry
Basic technical information about how you use our website, such as your browser, device and pages visited, where analytics or cookies are used
We only collect information that is necessary for running our website, responding to enquiries and operating our business.
How we use your information
We may use your personal information to:
Respond to questions or enquiries you send us
Deal with stockist or business enquiries
Provide information you've requested
Manage our relationship with customers, suppliers and stockists
Maintain and improve our website
Understand how visitors use our website
Meet any legal or regulatory obligations
We will not sell your personal information to third parties.
Our legal basis for using your information
Under UK data protection law, we need a lawful reason for processing your personal information.
Depending on the circumstances, we may process your information because:
It is necessary to respond to your request or provide a service
We have a legitimate business interest in communicating with customers, stockists and people who contact us
We need to comply with a legal obligation
You have given us consent, where consent is required
Cookies and website analytics
Our website may use cookies and similar technologies to help the website function correctly and understand how visitors use it.
Some cookies are essential for the website to work. Other cookies, such as analytics cookies, may only be used with your consent where required.
You can manage or disable non-essential cookies through the cookie settings available on the website or through your browser settings.
Sharing your information
We may use trusted third-party services to help us operate our website and business, such as website hosting, website analytics or email services.
These providers may process personal information on our behalf but should only use it for the purposes for which it was provided.
We may also disclose information where required to do so by law.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose it was collected, including meeting any legal, accounting or reporting requirements.
When information is no longer required, we will securely delete or dispose of it where appropriate.
Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your rights
Under UK data protection law, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is used
Object to certain uses of your personal information
Withdraw your consent where we rely on consent
Ask for your information to be transferred in certain circumstances
To exercise any of these rights, please contact info@downsviewfarm.co.uk.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.
Links to other websites
Our website may contain links to websites operated by other organisations. Downsview Farm is not responsible for the privacy practices or content of those external websites.
We recommend checking their privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our website, business or legal requirements.
Any updated version will be published on this page with a revised "Last updated" date.
Contact us
If you have any questions about this Privacy Policy or how Downsview Farm handles your personal information, please contact:
Downsview Farm
Email: info@downsviewfarm.co.uk